ace89 Privacy Policy

Welcome to ace89. This privacy policy ("Policy") applies to all users of ace89 platform services. By using the ace89 website or mobile app, you acknowledge that you have been informed of and agree to this privacy policy.

We believe you have every right to keep your personal information completely safe. ace89's privacy policy transparently explains what data we collect, how we use it, and the steps we take to protect your information.

Ace89's privacy policy has been developed in line with international data protection standards. Our goal is to provide you with a safe and trustworthy gaming environment where you have complete control over your information.

Ace89 collects various types of information, primarily from three sources — information you provide directly, information collected automatically, and information received through third parties.

Information You Provide Directly: ace89 collects the information you provide during registration, including:

• Full Name & Date of Birth
• Mobile Number & Email Address
• Current Address & District
• National ID or Passport Number (for KYC verification)
• Mobile payment account number (bKash, Nagad, Rocket)
• Profile Photo (Optional)

Automatically Collected Information: Some information is collected automatically when you use the ace89 website or app:

• IP Address & Device Information
• Browser Type & Operating System
• Time spent on the platform and usage patterns
• Game History & Betting Records
• Login Time & Location Data
• Information from Cookies & Tracking Pixels

Ace89 uses your information only for specific, legitimate purposes. We never use your data for unnecessary activities or in any unauthorized manner. ace89 uses the information it collects for the following reasons:

• Account Management: To create and manage your account and ensure its security.
• Payment Processing: To ensure deposits and withdrawals are processed securely.
• KYC Verification: To verify identity and age in order to meet legal requirements.
• Customer Support: To resolve your complaints and issues quickly.
• Promotions & Bonuses: To send you relevant offers and bonuses based on your preferences.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To comply with regulatory requirements.
• Platform Improvement: To analyze user experience and improve the quality of our services.

Ace89 stores your data on secure servers. Our data centers operate in accordance with international security standards. ace89 follows the policies below when it comes to data storage:

• Information is retained for as long as your account remains active.
• After an account is closed, certain information may be retained for up to 5 years as required by law.
• Financial transaction records are retained long-term as required by regulatory obligations.
• Payment card or mobile banking PINs are never stored on ace89 servers.
• Data is deleted upon user request where applicable, though retention may continue where required by law.

Ace89 does not sell your personal information. However, in certain circumstances, limited data sharing may occur:

• Payment Processors: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket.
• Legal Authorities: We are required to disclose information when ordered to do so by a court or regulatory authority.
• KYC Partner: Limited data is shared with authorized institutions for identity verification purposes.
• Technology Service Providers: We work under contract with server hosting and cybersecurity firms that are bound to keep your information confidential.

Outside of the cases listed above, ace89 never shares your information without your consent. ace89 has strict confidentiality agreements in place with every third party.

Ace89 uses cookies on its website and app. Cookies are small text files stored in your browser or on your device. They help improve your browsing experience.

• Essential Cookies: To maintain login sessions and platform security — these cannot be disabled.
• Performance Cookies: To analyze site speed and performance.
• Functionality Cookies: To remember your preferences and language settings.
• Analytics Cookies: To analyze user behavior and enhance the platform.

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some ace89 features to not function properly.

Ace89 employs the most advanced security technologies to protect your information. Our security infrastructure is built in multiple layers, so that if one layer is compromised, the others continue to provide protection.

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): OTP verification is required to access your account.
• Firewall Protection: Advanced firewalls are used to prevent unauthorized access.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Data Backup: Regular data backups are stored in secure locations.
• Anti-Fraud System: Fraud is detected through real-time monitoring.

Ace89 respects your data rights. You have the following rights over your information, all of which we fully support:

To exercise any of these rights, contact our support team. Requests are typically processed within 30 business days.

Ace89 is strictly an adults-only platform. We do not collect or store information from anyone under the age of 18.

• Age is verified at the point of registration.
• Proof of age documents may be requested in suspicious cases.
• If a minor is identified, all associated information is deleted immediately.
• Parents or guardians can notify ace89 if they believe a minor has created an account.

Ace89 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• SMS notifications sent to your registered mobile number.
• In-app notifications via the ace89 app.
• A notice banner on the website homepage.
• The date of any changes will be updated at the top of this page.

Continued use of ace89 after any changes indicates your acceptance of the updated policy. For significant changes, however, we will seek your explicit consent.

If you have any questions or concerns about this privacy policy, our support team is always ready to help. Your trust in ace89 is our most valued asset.